FAQs
BUSINESS TERMS & CONDITIONS
About Our Product Range
- We specialize in commodities like urea, rice, sugar, gold, copper, and scrap metal. However, we are always open for inquiries for any other products.
Who are our Clients?
- We sign an International Chamber of Commerce NCNDA with our clients and we fully respect their confidentiality. We do not ever disclose the name or nature of business of our clients.
What procedures do we follow for each transaction?
- In general we follow these procedures, but these may vary depending on the commodity and client:
- 1. BUYER ISSUES ICPO + BCL OR PERMISSION FOR SOFT PROBE.
2. SELLER ISSUES FCO.
3. BUYER SIGNS AND SEALS THE FCO AND SENDS IT BACK TO THE SELLER.
4. SELLER ISSUES DRAFT CONTRACT.
5. BUYER SIGNS AND SEALS THE DRAFT CONTRACT AND SENDS IT BACK TO THE SELLER.
6. SELLER SIGNS AND SEALS THE CONTRACT AND SENDS THE HARD COPY(S).
7. THE BUYER SIGNS THE HARD COPY CONTRACT AND RETURNS TO THE SELLER, ANY FACSIMILE OR ELECTRONIC COPY SHALL BE CONSIDERED AS THE ORIGINAL.
8. BUYER SUBMITS DRAFT OF LC ( LETTER OF CREDIT ) FOR THE SELLERS APPROVAL
9. BUYER ISSUES NON-OPERATIVE LC WITH THE SELLER'S POP (PROOF OF PRODUCT) BANK TO BANK.
10. OPERATIVE PB 2% ( PERFORMANCE BOND ) THEN ACTIVATES THE NON- OPERATIVE LC MAKING LC OPERATIVE.
11. SHIPPING STARTS PER CONTRACT SCHEDULE.
Samples
- Samples for some commodities can be supplied on request direct from the supplier.
Minimum Order & Quantities
- Depends on product
- If an order is below our minimum order limit we will discuss this with you and try to arrive at an equitable arrangement for you.
- Please contact us for more details.
Quality
- All products are inspected by professional inspection services before shipment at the buyer's cost.
- Please check the condition of your shipment as well as the quality and quantity on arrival. To file a claim, please report to us by written notice with pictures and file claim within 5 working days of taking delivery of the order
- Mishandling and breakages might occur during transportation. We cannot be held responsible for them. Contact your forwarder and insurance company to lodge a claim.
Prices
- Prices are quoted in USD (CHF and EURO on request)
- Prices are quoted CIF whenever possible, or FOB if delivery is only required to a port or shipping terminal
- Freight & Insurance costs are at your expense
- Prices include Export Tax where applicable.
Payment Terms
- We accept L/C's, TT and other types of payment depending on the order, the buyer's requirements.
Delivery Time
- Delivery time will usually be stated in the LOI or ICPO, and again in any shipping instructions.
Shipping Procedures
- We follow strictly any shipping procedures laid down by the buyer
- Although large orders will be sent by sea, we will air freight special orders on request.
- We can work either with your forwarders, or we can recommend one from our wide range of contacts.
- Samples' shipment can be organized either on your courier account or by advance payment.
What are bank guarantees?
Banks guarantees are written obligations of the issuing bank to pay a sum on to a beneficiary on behalf of their customer in the event that the customer himself does not pay the beneficiary. It is important to note that these bank guarantees apply only whenever the issuing bank's guarantee is not contingent on the existence, validity and enforceability of its customer's obligation; this is called an "abstract" guarantee (i.e. the bank's obligation is to pay regardless of any disputes between its customer and the beneficiary). The issuance of bank guarantees is a private transaction and does not result in the issuance of any publicly tradeable instruments.
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